CUSTOMER CARE

FREQUENTLY ASKED QUESTIONS

Our customer service team is available Monday-Friday from 8 AM - 8 PM (EST) and Saturday from 9 AM - 2 PM (EST). We are closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

Contact Us:

Ordering:

Why didn’t I receive my confirmation email?

If you haven’t received your confirmation email, please check your junk/ spam folder. You may also call or email us to confirm that you provided the correct email address for your order. You can check your status of your order here.

Can I change or cancel an order?

When we receive an online order, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change.

However, due to the above, we cannot guarantee your order will be changed. If you need to change or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order. If the order is refused a 15% restocking fee will be applied to your refund to cover the additional shipping fees.

What if I need to change my address or add apartment number?

Unfortunately once an order is placed, we are unable to change any information in the order. Once you have received your tracking number, if your package is shipping UPS ground, you can go to UPS My Choice to update your address. If your package is going our Economy Surepost, you may upgrade to UPS ground and change the address. (fees may apply). At UPS my choice you can also request to have your package held at a local facility for pick up. 

Which forms of payment can I use?

We accept the following:

  • All Visa and MasterCard logo debit cards

  • Visa, MasterCard, American Express, and Discover credit cards

  • PayPal

If your card is expired or cancelled when we attempt to credit back a return, your refund will be given back as store credit through a gift card.

We apologize, at this time we cannot accept international credit cards for payment on StyleSoBeautiful.com.

Please note that only one form of payment is allowed per order.

Price Adjustments

Style So Beautiful will provide a price adjustment if the price was lowered within 10 days of the purchase.

Shipping:

All my items didn't ship, and I received a partial refund

Style So Beautiful strives to fill all orders 100%. If Style So Beautiful can’t fulfill your entire order we will refund you for the items that have not shipped. PayPal orders will be refunded to your PayPal account. Credit card orders will be refunded back to your card.

How much do you charge for shipping?

Shipping and handling charges depend on the shipping method you choose. Your shopping cart will display all of your shipping options and costs from USPS to Overnight.

We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states. For Hawaii and Alaska air shipping rates will apply.

Free shipping orders can only be shipped to one address

Clearance items do not qualify for free shipping. If the clearance item shares the cart with a non clearance item the order will ship for free.

How do you handle missing packages?

Please note, StyleSoBeautiful.com is not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. StyleSoBeautiful customer service will assist you in filing a claim with the courier.

I just placed an order. How long before it will be shipped?

Orders are shipped via USPS or UPS depending on the shipping option that was picked. We ship Monday through Friday from our warehouse in Pennsylvania and we do our best to process orders within 2 business days of ordering. We do reserve the right to hold and confirm an order if we believe there is indication of inaccurate information. Typical shipping times for basic UPS shipping ranges from 2 to 5 business days while USPS will take 4 to 8 business days. UPS 2-Day will take 3 business days and UPS Next Day will take 2 business days. Not every shipping option is available for every destination. We do ship to Hawaii and Alaska however air shipping rates will apply.

How do I check the status of my order?

You can check the status of you order by logging into your account. If you have any questions about your order you can contact customer service at stylesobeautiful@gmail.com or call us at 912-244-4311 during our normal business hours.

Can I have my order shipped outside of the United States?

At this time the only region we ship outside of the US is Puerto Rico. The options are International Economy (5-10 business days) at a rate of $25 or International Express (2-3 business days) at a rate of $37.

Does Style so beautiful ship to P.O. Boxes?

Yes, DTLR Villa ships to P.O. boxes if the order is under $125 and shipped via Economy (SurePost).

Does style so beautiful ship to APO/FPO?

To ship to an APO / FPO address you must checkout out and pay with PayPal. APO / FPO addresses cannot be entered in DTLR Villa's checkout page directly, but if entered via the PayPal checkout process the order will ship Economy.

Large orders

For orders that do not fit into one box the Shipping Fees displayed in Checkout may not apply, and Customer Service will contact you to discuss a final Shipping Fee. This final Shipping Fee will need to be paid via PayPal before your order will be processed and shipped. If you do not pay your PayPal invoice your order will be cancelled and you will be charged a 15% restocking fee.

Orders placed within 24 hours of each other will be combined and can result in additional shipping charges.

Returns:

How do I make a return?

Marketing:

Why isn't my promotion code working?

Please refer to specific exclusions for specific promotion codes.

Release items are generally excluded from all promotions for a 30-day period of time after the release date. This includes promotions with affiliate partners for cash back rebates and earning points.

In addition, our promotions often exclude Clearance items.

Can I save items in my shopping cart and buy them later?

Yes, all items added to your shopping cart will be automatically saved. However, all items are sold on a first come, first serve basis and an item’s availability and pricing are subject to change. This means that items added to your shopping cart may not be available at a later time. The only way to ensure the item is available is to order immediately.

Why does Style So Beautiful ask for my email address; and why should I register?

As a registered customer, you can check the status of your order at any time. We will also save your information for faster check out on future orders. Please note that credit card information will not be saved. We will also send any notifications such as order confirmations and shipping confirmations by email. In addition you will receive emails regarding product releases, promotions, and special events.

Online Gift Cards:

Please allow up to 48 hours for Online Gift Cards to be redeemable online or in-store.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

123-456-7890

or send us an email to:

info@mysite.com

RETURNS

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

FAQ

Do you provide International delivery?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

 

How do I return an item?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

 

What is your returns policy?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

How do I track my order?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

 

How can I contact your couriers?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

 

What are your delivery options?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

BE OUR FRIEND

STAY CONNECTED

NEED ASSISTANCE?

 

912.244.4311

 

© 2018 by STYLE SO BEAUTIFUL, LLC.